U.S. and Canada Limited Warranty Program

We stand by our products. We want you to have the best experience from your Our Place products, so our team is here to help. Please contact us here if you have any questions regarding our warranty program or need advice on using your product.

Lagom Kitchen Company d/b/a “Our Place” (“Our Place”, “we”, or “our”) offers different limited warranties based on product type. Please search below for your product type for the applicable detailed warranty information.

This Limited Warranty Program is made solely by Our Place and no other person or entity and is offered on the terms and conditions set forth in this Limited Warranty Program on www.fromourplace.com/warranty. This warranty covers the original retail consumer purchaser or a consumer that receives the product new and unused as a gift from the original retail purchaser. This warranty is not transferable. Coverage terminates if a covered consumer sells or otherwise transfers the product. These warranty terms apply only to products purchased and used in the United States and Canada, excluding Quebec. For customers in the UK, please see here.

This warranty applies when products are used normally for their intended purposes and in accordance with the usage instructions. Please see full exclusions in “Exclusions and Limitations of Liability” below. This warranty applies only to products purchased directly from Our Place or an Our Place authorized retailer. If you have any questions regarding whether a seller is an authorized retailer, please contact us.

  • Titanium Products Limited Lifetime Warranty
    What does this warranty cover?
    This limited lifetime warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Titanium Always Pan Pro

    • See the general warranty exclusions below.
    How long does this warranty last?
    A lifetime–the warranty period for covered titanium products is limited to the end of the original retail purchaser’s lifetime.

  • Non-Stick Cast Aluminum Products Limited Warranty
    What does this warranty cover?
    This limited warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Always Pan
  • Perfect Pot
  • Oven Pan
  • Fry Deck
  • Roasting Rack
  • Mini Always Pan
  • Mini Perfect Pot

    • See the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for the covered Non-Stick Cast Aluminum Products is limited to one (1) year from the date of delivery to the purchaser.

  • Appliances
    What does this warranty cover?
    This limited warranty covers defects in material and workmanship when used normally in accordance with Our Place’s user manual for the following appliances:
  • Wonder Oven
  • Splendor Blender
  • Dream Cooker
  • Perfect Power Pot

    • This warranty does not cover failure to follow the user manual (e.g. use, warning, maintenance and care instructions); use of the appliance with products not approved by Our Place; glass parts and other accessory items that are packed with the appliance; and installation with an incorrect electric current, voltage, circuit breaker rating, extension cord or power supply. See also the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for appliances is limited to one (1) year from the date of delivery to the purchaser.

  • Ceramic Products Limited Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Bakeware (bakers)
  • Flipping Platter
  • Tagine
  • Dinnerware
  • Tableware
  • Full of Pride Mugs
  • Night + Day Mugs
  • Wave Trivet

    • This may include chips and cracks and abrasion and acidic impacts that may occur during the warranty period. This warranty does not cover any damages due to thermal shocks or drops or damages to the rim of the product caused by stacking with a different product during storage. See also the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for the covered ceramic products is limited to one (1) year from the date of delivery to the purchaser.

  • Wood/Bamboo Products Limited Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Walnut Cutting Board
  • Spruce Steamer
  • Mini Spruce Steamer

    • This may include pronounced splintering or splitting that may occur during the warranty period, but does not include color variation due to the nature of the raw wood material. See also the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for the covered wooden products is limited to one (1) year from the date of delivery to the purchaser.

  • Glass Products Limited Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Night + Day Glasses
  • Container Collection
  • Cast iron glass lid
  • Night + Day Carafe

    • This may include chips and cracks that may occur during the warranty period, except damage to the rim of the product caused by stacking with a different product during storage. It also excludes thermal impact from misuse and damage from thermal shocks or drops. See also the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for the covered glass product is limited to two (2) years from the date of delivery to the purchaser.

  • Cast Iron Products Limited Lifetime Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Cast Iron Always Pan
  • Cast Iron Perfect Pot
  • Tiny Cast Iron Always Pan
  • Cast Iron Hot Grill
  • Grill Press

    • See the general warranty exclusions below.
    How long does this warranty last?
    A lifetime–the warranty period for covered cast iron products is limited to the end of the original retail purchaser’s lifetime.

  • Steel Products Limited Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Everyday Chef’s Knife
  • Precise Paring Knife
  • Serrated Slicing Knife
  • Shear Genius

    • See the general warranty exclusions below.
    How long does this warranty last?
    A lifetime–the warranty period for covered steel products is limited to the end of the original retail purchaser’s lifetime.

  • Silicone Products Limited Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Hot Grips
  • Egg Poacher
  • Fearless Fry
  • Oven Mat

    • See the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for the covered silicone product is limited to two (2) years from the date of delivery to the purchaser.

  • Plastic Products Limited Warranty
    What does this warranty cover?
    This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
  • Daily Board

    • See the general warranty exclusions below.
    How long does this warranty last?
    The warranty period for the covered plastic product is limited to one (1) year from the date of delivery to the purchaser.

  • How to File a Warranty Claim
    How do you exercise your rights under the Limited Warranty program?
    Please complete our Warranty Claim form to submit a claim for evaluation. Proof of purchase is required for all claims, including gifted products. As part of the investigation into the claim, we may require you to submit photos, answer questions about the product and your use of the product, and/or try recommended techniques to rectify the issue first.

    If your claim is approved, Our Place will either repair, replace or refund the purchase price of the product, as determined by Our Place in its sole discretion. If we require the defective item to be returned to us, we will pay for return shipping if the item is returned within the country of purchase for our non-appliance products. For appliances, you will be responsible for the costs incurred to mail the returned product to us, including any applicable accessories.

    While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or if Our Place determines, in its sole discretion, that such repair or replacement is not commercially practicable or cannot be timely made, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed. At its sole discretion, Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. For example, if you purchase the Always Pan and only one component is found defective, Our Place may, at its discretion, opt to replace either the defective component or the entire Always Pan. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part.

    The original warranty period will remain and will not restart with this replacement item, regardless of the time remaining under the original warranty period.

  • General Exclusions & Limitations of Liability
    General Warranty Exclusions
    This Limited Warranty Program does not cover any damages due to:
  • Use of the product not for regular household purposes;
  • Misuse, negligence or other abuse;
  • Failure to follow product use and care instructions;
  • Normal wear and tear;
  • Modifications of the product;
  • Cosmetic blemishes, stains, discoloration and scratches to the surface of the products;
  • For ceramic nonstick products, scratches from knives, sharp utensils and appliances and any cleaning materials not recommended for nonstick surfaces (including scouring pads, steel wool, abrasive cleaners) and minor scratches that do not affect the performance of the nonstick coating;
  • Corrosion or damage from high heat (beyond the recommended heating temperature) or prolonged heat exposure;
  • Damages or defects caused by service or repair of the product performed by an unauthorized service provider;
  • Loss or damage in transit after initial delivery; and
  • Accidents or other actions beyond our reasonable control.
    • Disclaimer of Implied Warranties
    EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE EXTENT PERMITTED BY LAW (NOT APPLICABLE IN SK OR QUEBEC), THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. OUR PLACE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, OUR PLACE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT OUR PLACE'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
    Limitation of Liability
    THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR PLACE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. This warranty gives you specific legal rights, and you may also have other rights which vary depending on your jurisdiction of residence.

    OUR PLACE’S LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. OUR PLACE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCTS OR DAMAGES WITH RESPECT TO ANY ECONOMIC LOSS, PERSONAL INJURY, LOSS OF PROPERTY, LOSS OF REVENUES OR PROFITS, LOSS OF ENJOYMENT OR USE, COSTS OF REMOVAL, INSTALLATION OR OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR KIND. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

    • Submit a Warranty Claim

    If your product was purchased from our website within the last 100 days, it is eligible for a return or exchange here.

    Outside of our 100 day policy, all products are subject to our Limited Warranty Program. Please complete the form below and a member of our Customer Experience team will follow up with you shortly.

    For additional contact information see here