Review Guidelines

OVERVIEW


We love hearing from you! That’s why we’re inviting you to share your honest feedback about Our Place products. 


Product reviews are intended to provide helpful, relevant content to customers, so we ask that your reviews: 

- Focus on the product and your honest experience using it.
- Provide insightful, specific details about why you did or did not like a product.
- Disclose any connection with Our Place (e.g. if you received a free product or have any relationship with Our Place).  

    You have the option to add a photo or video to your review to help other shoppers reading your review, provided such addition complies with our Photo & Video Guidelines noted below. Please refer to our Review Guidelines below for additional information.

     


    Review Guidelines

    Some reviews may get flagged, reviewed, not published to or removed from our websites. Your review may be excluded if it violates these Review Guidelines or our Terms of Service or contains any of the following content:  

    - Obscenities, profanities (including masked profanities), inappropriate comments (harassing, aggressive, trolling, threatening, etc.) defamatory language, discriminatory language, hate speech, or other language or content not appropriate for a public forum.
    - Content that is inappropriate or disparaging with respect to race, gender, sexuality, or ethnicity.
    - Advertisements, “spam” content or references to other offers or websites, including third party URLs (e.g., referral links).
    - Gibberish or incomprehensible content.
    - Reviews that encourage or support the misuse of a product, pose a potential safety risk or are clearly misleading or inaccurate.
    - Critical or spiteful comments about other reviews posted on the page or their authors.
    - Personally identifiable information (e.g. phone number, address, email), including the names and likenesses of individuals, including Our Place employees.
    - Impersonations of another person or entity.
    - Content or materials which you do not own or for which you have not secured all necessary rights.
    - Content that is false or misleading (e.g. review that is not written by a bona fide purchaser)
    - Reviews that Our Place reasonably believes are fake.
    - Reviews unrelated to the actual product (e.g. related to a third party’s product).
    - Reviews that encourage or support behavior that is fraudulent, abusive, illegal or violent. 

       

      Photo & Video Guidelines

      If submitting an image or video with your review, please also adhere to the following guidelines:

      - Do not submit images or videos that contain any visible logos, drawings, cartoons, photographs, pictures, phrases, or trademarks (other than those of Our Place) or other content or materials that you do not own, or for which you have not secured all necessary rights.
      - Be sure you are the only person in the picture or video, or that you have obtained all necessary permissions from any other individuals in the picture.
      - Do not submit objectionable images and/or videos.

         

        Other

        If you wish to share feedback with us directly about ordering, shipping/delivery, product availability or other customer service or inventory issues, please contact us directly at hello@fromourplace.ca so we can quickly help resolve your issue!

        We reserve the right (but not the obligation) not to post your review or to withdraw any posted review for any reason, with or without notice, including, but not limited to, for any of the reasons listed above. We may delay posting reviews to allow for our CX team to respond. All reviews that do not violate these Review Guidelines will be posted in the order in which they were received. We will make the determination as to what content is appropriate in our sole good faith discretion. 

        Privacy and Data Collection

        Any review or content submitted via this form may be posted to Our Place or its partners’ websites (e.g., other websites that sell the products you review) or used in Our Place marketing. Our Place and its trusted third parties will use your information to publish and manage your review and for research and analytics. Our Place may use third party service providers to manage and/or moderate customer reviews. We may also contact you about your review. For further information about how we treat your personal data, please see our Privacy Policy.